UMB Bank Consumer Business Analyst (Open to Remote) in Boston, Massachusetts
Be part of something more.
A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.
Are you ready to be part of something more?
You’re more than a means to an end—a way to help us meet the bottom line. UMB isn’t comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect more heart . You’ll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust . We want you to do the right thing, no matter what. And, expect more opportunity . UMBers are known for having multiple careers here and having their voices heard.
UMB Personal Banking and Consumer Services offers financial solutions to clients, who value an individualized relationship and advisory experience. For more than a century, we’ve invested in our people as a resource who can help clients achieve their unique financial and lifestyle goals.
The Consumer Business Analyst is a key contributor in the assessment, validation, and results realization of an array of both departmental and cross-functional strategic initiatives. This role is integral in helping the team draw actionable insights and "stories" from raw data to drive executive decision making and inform customer acquisition and retention initiatives.
This associate will partner cross-functionally, using data visualization tools and modeling techniques, to identity, analyze, and draw actionable insights from data to inform and help drive profitable customer and revenue growth and deliver upon annual and long-term objectives. Additionally, you will work as a part of a team to assess business results, ongoing viability of initiatives/programs and provide data and insights-based counsel on strategies while helping to inform tactics necessary to achieve business results.
How you’ll spend your time:
Use data modeling techniques (predictive analytics, cohort tracking, segmentation analysis, risk modeling, cross-sell analysis, etc) to provide analytical insights.
Measure/evaluate data, recommend actions, and analyze effectiveness of prioritized tactics, programs, and strategies relative to the desired business objectives.
Apply data automation and visualization tools (ex Power BI) to expand, evolve and optimize a robust data library of internal and third-party data to address on-going/ad-hoc analytical needs.
Partner with cross-functional leaders to identify reporting requirements, and build, maintain and evolve automated reporting to inform and support leadership decision making.
Work with technical teams to identify, validate and ensure data integrity of requirements and attributes required to effectively analyze customer data and provide recommendations for the Consumer Bank.
Understand key financial and business targets/metrics and analyzes results; assist in providing recommendations to ensure key targets/metrics are met or exceeded.
Form hypotheses and synthesize fact-based conclusions into recommendations including preparation of materials to deliver insights to leadership team.
Work cross-functionally to develop and share analytic facts and insights to inform business strategy/decisions/tactics.
Monitor and evaluate competitive environment and share insights with leadership.
Continuously seek improvement by assessing and reassessing processes to create greater levels of effectiveness and standardization.
We’re excited to talk with you if:
5+ years business experience, with an emphasis in analytics, or financial/statistical modeling.
Strong organizational skills and a comfort with ambiguity and shifting priorities.
Strong oral and written communications skills.
Ability to work cross-functionally and share analytical POV with confidence.
Advanced proficiency with Excel and PowerPoint required.
Skills and experience with data querying.
Power BI and other data visualization/analytical tools experience required.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to firstname.lastname@example.org or call 816-860-7972 to let us know the nature of your request.
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