Job Information
Cambridge Savings Bank Branch Manager - Dorchester in Boston, Massachusetts
POSITION: BRANCH MANAGER – DORCHESTER
Summary:
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As a Branch Manager, you will create a team that is focused on delivering outstanding customer experience. Using innovative banking solutions and the most welcoming and friendly service, you will be front and center representing our brand promise of treating every customer like they were our only customer. You will be responsible for Small Business Development, branch growth, operational soundness, team development and community involvement. You will also be responsible for digital adoption and ensuring that the team embraces the use of technology to meet the ever-changing needs of our customers today and into the future. You will create a team that is collaborative and that understands the importance of working with internal business partners to provide a seamless experience for our customers.
Key Result Areas:
Strong leader that understands the customer is at the center of everything we do. Lead the team to consistently deliver an exceptional customer experience.
Strong business development skills with the ability to create a small business plan to ensure understanding of market area and opportunities available, focusing on generating deposits and acquiring new Small Business customers.
Maximize the use of evolving technology in support of decision making and adding value to CSB and in support of solving customer needs.
Foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.
Actively engage with the community and encourage volunteerism focusing on the needs of the community.
Create a strong environment in the branch, ensuring adherence to policies and procedures and risk/audit expectations.
Understands and adheres to all Bank Secrecy Act and Anti-Money Laundering (BSA/AML), regulatory, security, retail banking and bank-wide policies and procedures.
Staying updated with Banking regulations.
Identify areas where team members can grow and learn. Motivate, support and coach team to ensure they provide outstanding customer experience.
Ensure that your team can confidently recommend all our digital solutions.
Growth:
Meet or exceed Retail Incentive Plan Growth targets.
Create a market plan to ensure understanding of market area and opportunities available.
Use embrace and leverage insights from data to understand trends, opportunities, and risks. Maximize the use of evolving technology in support of decision making and adding value to CSB and in support of solving customer needs.
Drive small business growth and retention through a consultative approach.
Build strong partnerships with all internal and external business partners.
Ensure team adheres to all regulatory and compliance guidelines.
Qualifications:
3 years Branch Management experience; Branch Retail Management preferred.
7 years proven experience in sales, service, and operations.
Strong business development, sales, and service skills.
Ability to work weekends, and open to travel across Massachusetts and work at other branches, as needed.
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.
Location:
Dorchester, Massachusetts
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service banking institution with over $6 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370
Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.