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Children's Hospital Boston Ambulatory Clinic Supervisor I - Division of Genetics & Genomics in Boston, Massachusetts

61222BRTitle:Ambulatory Clinic Supervisor I - Division of Genetics & GenomicsDepartment:Ambulatory Services- Outpatient AdministrationAutoReqId:61222BRStatus:Full-TimeStandard Hours per Week:40 Job Category:ClinicalJob Posting Description: At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives.

The Ambulatory Clinic Supervisor I will be responsible for:

  • Supervises administrative staff. Interviews, hires, orients, trains, develops, and disciplines staff as necessary. Leads staff in creating and/or maintaining an environment in which core ECES values are upheld. Conducts annual performance appraisals and recommends merit increases in conjunction with the Practice Administrator and consistent with Hospital policy. Conducts regular staff meetings.

  • Maximizes revenue by ensuring all appropriate registration and administrative paperwork is generated at the time of patient registration and forwarded to the Hospital and/or Foundation in a timely manner for billing purposes. Identifies opportunities to change registration, scheduling and billing processes and procedures to enhance patient experience.

  • Ensures all Program personnel are trained in Hospital policies and procedures and the Hospital's information systems, including follow up training and consultations. Ensures compliance with third-party regulations and requirements (such as DPH, licensure, The Joint Commission, OSHA, etc.)

  • Oversees clinician schedule(s) to ensure appropriate room utilization and resource allocation. Monitors and coordinates any facility issues which affect operations. Recommends efficiency improvements to the Practice Administrator.

  • Purchases daily medical and office supply needs through established Hospital protocols to ensure efficient patient care.

  • Ensures patient satisfaction by providing positive and effective customer service. Monitors and assesses management and operations for patient satisfaction. Recommends and implements improvements to service.

  • Organizes and maintains daily administrative operations of department. Exemplifies ECES values in performing these duties. Prepares, verifies and monitors departmental payroll and maintains related records. Prepares periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules.

    To qualify, you must have:

  • Associate’s degree in business or a closely related field required.

  • Three years of experience required. Additional years of experience may substitute for a degree.

  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • Demonstrated knowledge of hospital systems, operations and managed care.

    Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

BCH offers competitive compensation and unmatched benefits.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular