PartnerHero Customer Support Associate in Boise, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/ada/r/jobs/1428923 *PartnerHero* is a company that is transforming outsourcing. The BPO (Business Process Outsourcing) / call center sector has seen little innovation over the past 30 years and is perhaps better known for creating factory-like conditions that are unsustainable for employees and the businesses they serve.That's where we come in.Our vision is to combine professional services (outsourcing), technology (software), and insights (data) to create value and drive success for our partners. We are quality and culture first, and we build highly customized remote teams for some of the world's most exciting startups. Companies like Etsy, Udemy, Rachio, Duet, and BentoBox look to us when needing to build and scale their customer support, sales, software testing, design, and general operations. We are known for our focus and expertise in supporting fast-growing startups and addressing their unique needs. Read more about our Core Values and story here.*About The Role*We are currently looking for dynamic, well-versed Customer Support Associates from entry-level to experienced backgrounds with excellent English skills, to provide great customer support to various partners that we work with. We look for associates who have the drive, initiative, and desire to grow in the role and bring their experiences to the teams.*What You Can Expect*Full-time (40 hours a week)Opportunity to grow and learn new skillsAbility to shine under limited supervisionLearn more about the companies you are supporting by keeping up to date with policies and productsMaintain a positive, empathetic, and professional attitude toward customers at all timesKnowing our partner's products inside and out so that you can answer questionsBe an integral part of the team providing world-class customer supportPotential to provide feedback on customer requests, issues, or pain pointsWork reflects PartnerHero core valuesOpportunity to know real-time feedback via:Customer Satisfaction RatingsTotal Support Tickets resolved - weekly and monthlyPersonal Reliability and Self-Management*What You Bring to the Table*Excellent (near-native) English (spoken and/or written)Provide excellent, friendly, and positive customer service via email, chat or phoneStrong troubleshooting, reading comprehension and problem-solving skills to provide customers the help they needTrack common pain points and feature requests customers express and share your insights regularlySavvy with web, computer, and smartphonesAnd if you know these things then great, if not we will teach you!Understanding HTML and CSSBackground with supporting customer service for technology companiesExperience using CRMs (like ZenDesk)Experience using ticketing platforms (like Jira)Experience providing technical support (bug fixes, access, etc)*What We Provide You*Locations: Boise, IDSchedules will vary depending on the companies supportedFull time (40 hours a week), the potential for overtime exists if needed by the companyCompetitive salary compensation based on experience in USDAttractive benefits package such as medical, dental, and vision (determined by the location)Training opportunities provided by PartnerHero and outside entitiesAbility to own your career and determine your next move at PartnerHeroEquipment needed to be successful in your role Why PartnerHero?We are people, not numbers.Join a people-focused company where you can make an impact. We strive on being a diverse community of exceptional people and can guarantee you will have the opportunity to learn and grow while working with us.PartnerHero is an equal opportunity employer and upholds a zero-tolerance policy for discrimination or harassment of any kind. We are not simply committed to diversity - we celebrate it and foster it within the core ethos of our community. We know that diversity makes us stronger for our people, our partners, and the customers we support by being representative and inclusive of a variety of backgrounds, skills, and perspectives.