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CVS Health Account Manager (WFH - MidAltantic) in Blue Bell, Pennsylvania

Job Description

Achieves individual cross-sell growth/retention targets and customer satisfaction levels. Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer's objectives, financial position, and employee benefits strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna Executives tactical components of the account team's business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovative ways to show customers the value of the products and services they have purchased. Proactively identifies potential service issues and takes steps to resolve those service issues that arise.May lead and mentor account managers to resolve simple and complex issues and develop solutions proactively.Takes the lead on the management of the integration of clients and Aetna's internal organization, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.Educates customers on Aetna Specific policies, product information, and procedures as well as industry issues and related current topics.

Required Qualifications

3 to 5 years sales/account management experience in the group health insurance industry

COVID Requirements

CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

College Degree or equivalent experienceLicensure as required by State


Licensure as required by State College Degree or equivalent experience

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.