LSEG Senior Application Support Engineer in Bengaluru, India
The crucial responsibilities of the Support Team are:
Accountable for identifying and mitigating risks to service delivery, proactively address, and resolving issues before they impact service levels.
Lead regular problem analysis meetings with all parties involved in the delivery of application services to the client.
Follow all established processes and procedures for both development and maintenance work.
Raise issues and seek advice from development teams/3rd Parties on sophisticated issues or problems in a timely manner.
Facilitation of timely and effective remediation for all issues.
Collaborate closely with Development & Product Engineering Teams to resolve any queries they may have related to trading behavior by Clients.
Lead assigned projects that will improve operational efficiency.
Be prepared to work Early/Late/Night and weekend shifts when required by business needs, as well as be on-call to provide 3rd Level Application Support.
Efficient in both verbal and in writing skills with customers and colleagues at all levels of technical and non-technical skill sets.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.