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LSEG Senior Application Support Engineer in Bengaluru, India

Primarily responsible for design, development, creation, or modification of computer systems or programs based on and related to user or system design. Primarily responsible for design, documenting, testing and modification of computer programs related to computer, server, or other devices operating system. Works to identify risks & issues following appropriate escalation procedures. Primarily responsible for developing, designing, or testing software applications including complex databases and web enabled applications or systems. Primarily responsible for developing or designing systems, networks, or applications Independently provides proactive problem management in order to deliver high service levels. May follow up on root cause analysis and resolution of problems. Provides a sound level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty. Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed. Collaborates on Technical Recovery plans, and takes part in technical recovery for major incidents within your defined area. Provides assistance for the reduction in volume and mean time to recover incidents in your business unit by providing high-level, independent trouble shooting on technical issues. Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures. Provides input to records, quality systems and management reports as required Works and cooperates with internal and external groups when required in order to fully support environments and maintain service. Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements. Adheres and contributes to the definition and implementation of operating procedures and operability on new and existing systems, ensuring adherence to defined operations standards. Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes. Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors’ ability to provide service. Responsible to seek out all information and to fully understand all aspects of each device’s technology configuration and uses all approved engineering tools available to implement conforming change. Contributes to the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations. Reviews and coordinates the implementation of proposed modifications, and changes to the production environment. Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time. Database Engineer: - Provides direction for: proactive health and performance monitoring of database, indexes, and logs and troubleshooting of reported issues. - Reviews implemented scripts, stored procedures, and reports generated by automated database maintenance scripts. - Participates in the technical design process as it relates to database implementations, reviews technical documents, and communicates any risks or issues using the appropriate escalation procedures. - Provides directions to technical recovery plans (Database Standby and Replication, Backup and Recovery). Platform Engineer: - Packages company approved hardened versions of targeted operating systems. - Ensures stack of agents for management systems are properly installed and connected. - Maintains patch levels in accordance with change management and security standards. Storage Engineer: - Participates in storage-related projects, including switch installations, disk consolidations, disk assignments, replication, and more. Network Engineer: - Reviews the network infrastructure documentation/ run book for standards adherence. Complies with all routing and rules sets, sequences, defaults, and standards. -Documents and maintains all applicable configuration standards. -Assures all NIC and port speeds are appropriately locked down. Application Engineer: - Fully familiarizes self with all aspects of the developed code. Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment. Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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