Dell Senior Analyst, Enterprise Technical Services(VNX/Unity) in Bengaluru, India
Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services , we are looking for an Sr. Analyst, Ent Tech Services to join our remote technical assistance team in Bangalore
Company Description : Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Why Work For Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Role Overview: Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams. Understands and leverages technical communication structure; may be asked to participate in virtual team training and product knowledge sharing meetings. Applies advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues; identifies documents and escalates customer issues to senior resources.
Engages with customers and other technical resources by phone, video conference, and email to provide technical support and issue resolution
Participates in facilitating problem recreation and failure analysis at the systems level
Responsible for sharing all problem resolution acquired knowledge with our client’s internal sales and support teams and our clients customers when appropriate
Monitors and tracks all assigned service calls and provides regular updates to internal customer services personnel and directly to customers
Compose technical solutions, for inclusion into the corporate knowledge database
Willing to work 24x7
In-depth knowledge on VNX / Unity unified Storage architecture.
Expert level knowledge on Block and file management.
Good knowledge on both local & remote replication (block & file).
Fair knowledge on Performance troubleshooting
Good knowledge on CIFS, NFS, CAVA.
Strong communication skills.
Understanding on Windows, Linux, HP-UX and VMware.
Understanding on Active Directory, Networking.
Fair knowledge on Brocade and CISCO switches.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .