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Lilly Omnichannel - SFMC Ops Assoc Consultant in Bengaluru, India

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

OmniChannel Execution: SFMC Operations Specialist (Junior)

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease. We’re looking for people who are determined to make life better for people around the world

As Lilly strives to achieve these objectives, we have embarked on building and in-housing a state-of-the-art “recommendation engine” platform to enable more agile sales and marketing operations. This platform will

  • ingest a wide variety of data sources,

  • run advanced personalization models

  • and integrate seamlessly with all other Lilly operations platforms

to provide recommendations on “what should we do next” to the sales and marketing teams at the individual doctor level, enabling better decision making and improving customer experience.

As part of this team, we are excited to welcome SFMC operations associates who will setup and operate a range of personalized marketing campaigns, in close sync with onshore brand stakeholders, the recommendation engine operations team, and the data and analytics teams.

Mandatory Requirements:

Technical skills/qualifications:

  • Bachelor’s degree, preferably in quantitative fields (Engg/Math/Econ) or degrees in business, with specializations in digital marketing

  • At least 3 years’ hands-on experience with building and operating multichannel campaigns (email, web, P2P etc) for personalized marketing using SFMC/Eloqua/ExactTarget

  • Specific hands-on experience with Automation Studio, Journey Builder on multiple projects

  • Strong foundational knowledge of digital marketing fundamentals (customer data, content selection, A/B testing)

  • Experience of working on large programs in Agile/Scrum setups, with JIRA or other platforms

  • Foundational knowledge on how data and analytics drive better personalized marketing campaigns, and how to implement automation of analytics and operations

Preferred qualifications:

  • Prior experience with US pharmaceutical digital marketing operations (how emails, web, P2P channels are used for marketing to doctors) and specific services (Epocrates, Medscape, Doximity etc)

  • Familiarity with SQL queries for data investigations; AMPScripting for custom/dynamic coding

  • Experience with creating meaningful reporting and dashboards for quick and insightful campaign analysis (Analytics Builder, or Tableau)

  • Working knowledge of other SFMC components like Email Studio, Engagement Builder etc

  • Certifications in SFMC, Agile/scrum

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!

#WeAreLilly

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