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Pfizer Senior Director, GMDP Training and Knowledge Management Lead, Operations Compliance Readiness (OCR) in Baton Rouge, Louisiana


The Senior Director, GMDP Training and Knowledge Management Lead reporting to the VP, Operations Compliance Readiness, is responsible for enabling quality and compliance excellence that supports breakthroughs that change patients' lives by ensuring Pfizer Global Supply (PGS) and Pharmaceutical Sciences (PS) have effective programs, processes and systems for Good Manufacturing Practice and Good Distribution Practice training and knowledge management. The Senior Director, GMDP Training and Knowledge Management Lead interfaces with senior leaders and cross-functional business process owners and secures resources necessary to execute on the strategy. They lead a team of senior quality professionals primarily responsible for executing programmatic elements and serving as business process owners for the Quality Training and Knowledge Management programs. They act as a team lead and mentor for Quality Operations colleagues and help develop and grow talent. The Senior Director, GMDP Training and Knowledge Management Lead may serve as the sponsor for special/innovative/complex projects. They act as an enterprise leader.

In this role, they provide regional and/or Operational Unit specific support for curricula development that is role and activity based. They develop site training capabilities using a train-the-trainer approach. They monitor learning maturity and ensure a continuous improvement loop for Training systems and programs. They are responsible for working with enterprise resources to align of approach and systems as well as to enable just-in-time or real time instructional training using innovative digital technologies. They partner closely with the Pfizer Quality Standards (PQS) team to roll out relevant training to the PGS and Pharm Sci network. They are responsible for capability building specifically targeted to quality leaders and for managing the Pfizer Human Factors Program. In conjunction with PGS Knowledge Management teams they maintain and monitor Quality Communities of Practice (COP). They manage external resources for Training as needed.

This role is a key enabler to transform Training and Knowledge Management for all Quality and EHS Operations across PGS and Pharm Sci.


  • Leads a team of colleagues with responsibility for Quality Training and Knowledge Management.

  • Serves as the business process owner for GMDP Training

  • Maintains training infrastructure that allows for standardized role-based training matrices and is compliant with applicable regulations

  • Develops innovative, immersive, simulative training methodologies enabling accelerated knowledge transfer and transferable skill building

  • Ensures learning objectives are tied to business outcomeswith clear measurement criteria and methodologies

  • Works transversely with Enterprise level and Site training leads that have responsibility for training and ensure consistent application of training methodology, process, systems and tools

  • Develops material and training for the Pfizer Human Factors Program

  • Ensures continuous learning through the administration of Communities of Practice

  • Actively supports regulatory inspections as needed

  • Works with the Quality Standards team to translate policies and procedures into appropriate training materials

  • Works transversely with the other above site quality teams to develop and measure quality culture and maturity across the network

  • Ensures strong connections between subject matter experts and training leads to enable consistent and compliant technical training is disseminated

  • Demonstrates expertise in multiple knowledge areas, maintains a wide breadth of knowledge, and stays up to date on current industry trends

  • Represents the OCR organization on relevant governance committees

  • As a member of the Operations Compliance Readiness (OCR) Leadership Team, supports the VP OCR and actively develops and contributes to network initiatives


  • Bachelor's degree

  • A minimum of 15 years' experience the pharmaceutical industry or related areas

  • Strong knowledge of quality and manufacturing operations

  • Strategic leadership of Quality or Compliance teams

  • Subject Matter Expertise in Quality Training or Learning Management

  • Prior experience leading a GMP/GDP Training program

  • Demonstrated ability to lead complex projects and cross-functional processes, to establish and meet deadlines, work within tight timeframes, and respond to changing requirements

  • Demonstrated change agility to successfully manage high degree of complexity and priorities

  • Demonstrated excellence in developing & managing effective teams

  • Proven ability to coach/mentor colleagues and to grow and develop talent

  • Experience managing performance of group and holding team accountable for internal KPIs

  • Highly experienced and proven ability in enterprise leadership and execution of business practices

  • Demonstrate experience managing budgets, strategic resource management ownership

  • Demonstrate advanced critical thinking capabilities (e.g. synthesize key insights, and complex problems clearly and precisely, uses inference to reason to important implications and consequences, uses deductive reasoning consistently and with ease to drive effective solutions or programs)

  • Ability to drive continuous improvement strategy and operational improvement opportunities

  • Must have exceptional written and oral communication skills to support succinct and effective communications between internal / external stakeholders

  • Ability to engage correct path for stakeholder engagement

  • Ability to guide the use of technology to recognize and interpret trends

  • Ability to identify risks, propose mitigation and escalate as needed

  • Well-developed interpersonal skills with ability to collaborate across PGS functions and work effectively across all levels of the organization

  • Proactively communicate and influence VPs & major enterprise-wide committees


  • An advanced degree is preferred.

  • 5+ years in a people management role preferred (or equivalent) with proven accountability, and demonstrated excellent interpersonal, communication, negotiation, influencing, and problem-solving capabilities

  • Industry leadership experience


  • 25% travel possible

  • Flexible work hours to support a global operation (sites / colleagues in different time zones)


Is responsible for interacting and partnering with functional groups within OCR and across Quality Operations and EHS (QO/EHS) as well as externally across various other PGS and Pfizer stakeholder groups such as QO/EHS Leadership Team, Pfizer Global Supply Leadership Team specifically Quality Operations Leaders, Site Leaders, Site Quality Leaders, Site EHS leaders, Quality and Compliance Committees

Reports directly into VP, Operations Compliance Readiness.



Has responsibility for Team leads and colleagues responsible for Training, Capability building and Quality Knowledge Management. Manages a typical number of 3-15 direct and indirect reports. May manage contingent workers depending on business need.


Last Date to Apply: March 31, 2023

Location details: Can be remote

Relocation assistance may be available based on business needs and/or eligibility.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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