Job Information
3M Customer Support Senior Analyst (Thai) in Bangkok, Thailand
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Primary Responsibilities:
Communicates clearly and professionally with the internal/external customer via telephone, live chat and/or written correspondence.
Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate:
Provides inquiry resolution and escalation per established processes.
Triages inquiries to others for resolution
Act as SME within designated division, will have an in-depth knowledge of products, resources and contacts.
Presentation of our products, services, promotions and send product information according to defined processes.
Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
Responsible for monitoring work queues for new requests
Support the sales and marketing functions in the development of sustainable customer relationships
Responsible for completing assigned tasks within agreed targets
Identify opportunities to improve data quality & reduce cycle time
Other activities delegated by direct supervisor
Act according to 3M regulation and policies
Basic Qualifications
Bachelor's degree from an accredited institution.
Knowledge on theories and practices, applied to one discipline within customer service (customer inquiry support, customer service analytics, call-handling, and the like).
Minimum of one (1) year experience in customer support services
Knowledge in English and Thai language (Writing, Speaking, Listening and Reading) are required for this role
Preferred Qualifications
Salesforce system experience is preferred
Experienced with cross-functional project participation
Possesses exceptional customer service competencies
Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
Ability to work in a high volume rapidly changing environment
Ability to work in a team environment and willing to collaborate and compromise, including team leadership
Strong Active Listening skills
Ability to follow through with commitments and show concern for the needs of others
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.
Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks and meet deadlines
Team player with good interpersonal skills
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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