Cerner Technical Support Engineer I in Bangalore, India
Technical Support Engineer I
Immediate Response Center
Cerner is excited to hire for the of Technical Support Engineer I. As Technical support engineer I, you will be responsible to monitor system and application alarms though the Cerner Alert monitoring tool. You will work on Front end (Windows server), Back end (UNIX based servers), Middleware and Database of client systems. You will proactively acknowledge the alarm. along with troubleshooting the alarm as per the standard process and procedures. You will also escalate and report the service/system outages to next level of Associates or Tech Leads on need basis. You will also document and close alarms on incident closure. You will get the opportunity to participate in problem management to identify recurring alarms.
Auto req ID:
Mgd Svcs - Support
All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Entry Level/ Junior Professional
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
Basic Qualification: -
At least 4 years of total combined related work experience and completed higher education, including
At least 3 years, Additional work experience directly related to the duties of the job and/or completed higher education.
Bachelors in computer science/information engineering
Preferred Qualifications: -
Training, experience, or certifications for multiple operating systems including Linux, Windows, VMS, HPUX or AIX.
Experience with monitoring solutions like Insight, Remedy and BMC Patrol.
Basic understanding of computing concepts, such as system/performance bottlenecks, physical and virtual memory, remote computing solutions (Citrix) and networking (OSI Layers).
Relocation Assistance Available:
Hybrid & Onsite: No Relocation Assistance Offered
Support Services & Operations
Working Environment Description:
This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid