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Cerner Technical Solution Analyst II in Bangalore, India

93772BR

Job Title:

Technical Solution Analyst II

Business Unit:

AMS Production Support

Job Description:

We are excited to hire a Technical Solution Analyst II, at Oracle Cerner. As Technical Solution Analyst II, you will perform more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations, You will collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals. Additionally, you will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.

Auto req ID:

93772BR

Org:

Mgd Svcs - AMS

Additional Information:

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Career Level:

Professional

Company Overview:

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

Country:

India

Org Unit:

Global Services

Qualifications:

Basic Qualifications

  • At least 6 years total combined related work experience and completed higher education, including:

  • At least 1 year customer service, call center, hospitality and/or technical support work experience

  • At least 5 years additional work experience directly related to the duties of the job and/or completed higher education, including:

  • Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Preferred Qualifications:

  • At least 2 years working knowledge of SQL along with working knowledge of any programming languages.

  • Conceptual knowledge or work experience of Server Maintenance, Memory allocation

  • Good communication (verbal & written

Expectations

  • Perform other responsibilities as assigned

  • Provide on-call support when needed

  • Willing to work additional or irregular hours as needed and allowed by local regulations

  • Willing to work on a flexible schedule as needed

  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

State/Province:

Karnataka

Associate Type:

Regular

Relocation Assistance Available:

No

Job Level:

Professional 2

City:

Bangalore

Working Environment:

Hybrid & Onsite: No Relocation Assistance Offered

Job Function:

Support Services & Operations

Government Job:

NO

Working Environment Description:

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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