Company description

At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact.

For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the duties of the position.

Purpose of the position

Reporting to the Manager of Enrollment Strategy, the principal focus of the Waitlist & Lottery Associate is to assist with the implementation of day-to-day operational duties carried out by the Waitlist & Lottery Team. 

Core tasks and responsibilities

The Waitlist & Lottery Associate will: 

Assist with managing all enrollment notices, dates, caps, and waitlist programs for schools. 

Contribute to development of strategies to increase enrollments and streamline the enrollment process. 

Work to consistently improve the customer experience. 

Lead process improvement initiatives that create efficiency, contribute to customer delight, and improve conversion rates. 

Collaborate with Manager of Enrollment Strategy and other Enrollment Processing leaders to improve the enrollment process. 

Run daily, weekly, and monthly data reports to locate incorrect data, withdrawals of inactive applicants, and find students with missing documentation for follow-up contact by Enrollment Experience team members. 

Other duties as assigned.

Qualifications

Previous experience managing waitlists and enrollment pipelines preferred

Previous experience working in a customer service, sales, or back-office operation preferred

Previous school admissions/registration/records experience a plus

Highly Proficient in Microsoft Office applications and Google suite software

Excellent interpersonal skills

Excellent written and oral communication skills

Excellent presentation skills

Excellent data analysis skills

Excellent multitasking skills

Highly organized

Ability to work in a fast-paced environment and make quality, informed decisions

Ability to work as an effective team member

Ability to manage stressful situations in a calm, courteous, and efficient manner

Key Capabilities

Customer-Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.

Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.

Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.

Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

Behaviors

Focused

Effectively manages change

Interpersonal awareness/self-awareness

Thorough and thoughtful work

Decisive

Flexible

Works well in a matrix

About your Benefits and Rewards

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The full-time salary is $20 an hour

Here are the benefits we offer here.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: CUSTOMER SERVICE

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 18939