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CVS Health Training Delivery I Division 7 I Austin in Austin, Texas

Job Description

Would you like to join a Fortune 4 company in supporting our dynamic training delivery team? As a Training Delivery Trainer (TDT) you are part of a powerhouse performance development eco-system. You, along with your peers, are accountable for the growth, development and ultimately performance of our retail workforce. To meet these mission critical expectations, our Training Delivery Trainers deliver best in class learning and development programming that drive business results, colleague engagement and most importantly exceptional outcomes for our customers. This position requires in market and field travel and you will be based out of a store location. As a Training Delivery Trainer, you will: • Program Execution & Delivery – 40%o Deliver classes aligned to Retail Store Learning and Development Programmingo Lead various development activities and interventionso Ensure learning environments are conducive to learning. o Coordinate development activities with colleagues, managers, Mobile Training Coaches and SMEso Guide developing colleagues through their development programso Track, measure, report and communicate on colleague progress • Coaching & Development Strategies – 25%o Conduct On the Job Coaching for prioritized populationso Develop on-the-job (OJT) coaches as needed to meet the development needs of your territory • Stakeholder Management – 10%o Build and manage relationships with key stakeholders:• Field Management, Training Store Managers, Pharmacy Managers, Store Managers, SMIT Coaches, PMEL Coaches, OJT Coaches, peers and Training Delivery Supervisors. • Evaluation & Assessments – 15%o Mine and leverage data to continually evaluate the learner experiences and progress o Evaluate and measure training effectiveness and colleague performanceo Communicate status of both to developing colleagues, key stakeholders and L&D management o Assess, evaluate and validate knowledge and skill acquisition o Align evaluations to KPIs for respective roles • Business Initiative Support - % Varieso Execute on development programming for initiatives that are timely and business critical • Curriculum Design Consulting – 10%o Work with portfolio and program managers to continuously improve development programming

Required Qualifications

• At least 1+ year experience in customer service, training delivery, or management role.• Nationally Certified Technician (CPhT via PTCB or ExCPT)) or will become a nationally certified technician within 6 months of hire. • Readily can demonstrate and apply a growth mindset around solutions to create positive, sustainable changes. • Communication skills are critical in this role. This role must be able to effectively and impactfully communicate with Field Leadership connecting how flagship learning programs can impact overall business outcomes and colleague experience• Licensed/Registered Technician within the state of hire. • Advanced verbal, written, and presentation skills.• Must be highly proficient in MS Office Suite of programs to create content that is visually and verbally engaging to communicate pertinent and timely information to Senior Leadership. Advanced capabilities in Excel are a plus.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

∙ Training certificates or licenses (training design or delivery).∙ 2+ years of applicable work experience.∙ Knowledge and experience with adult learning principles and their application in the classroom and course development.∙ Organizational, time management, and problem-solving skills for multi- demand and multi- priority environment


High school diploma or equivalent required; college degree preferred

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.