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CVS Health EAP Clinical Counselor in Austin, Texas

Job Description

Qualifying candidates may be eligible for a sign on bonus of up to $5,000Fully remote position. Work anywhere in the U.S.Schedule: Sunday - Thursday 3:30pm - 12:00am EST.Responsible for provision of telephone-based consultation,counseling and informational services to members.Provides one-time lifestyle management services,leveraging the outcomes tools in support of optimal care.Member Support:- Consultation- Provides telephone triage, crisis intervention and relatedservices.- Assesses member’s immediate clinical needs and utilizesappropriate clinical tools to identify and provide services.- Engages members and provides immediate support andassists with coping skills to address ongoing lifestylemanagement.- Determines appropriate intervention, action steps indealing with member’s situational concerns includingmembers in crisis.Counseling:- Provides telephone counseling to individuals with avariety of presenting issues including but not limited tomental, emotional, disorders, conditions, addictions,lifestyle management and worklife concerns.- Can consist of individual, joint or family sessions - can be stand alone or on-going sessions- Provides clinical services utilizing a variety of advancedclinical assessments, therapeutic interventions and/ormodels, which supports the level of care and engagementof members and are in alignment with the member’s theoryof change.- Uses appropriate and acceptable judgment, clinicaltheories, knowledge, methods, ethics, and professionaluse of self to restore or enhance social, psychosocial, orbiopsychosocial functioning of members.- Provides intensive case management and consultationfor clinical risk cases and management referrals.Informational Services:- Provides information to members and providers regardingmental health, substance abuse benefits, communitytreatment resources, and related mental health programs- Assists members with linkage to resources to aid in thealleviation of stressorsTeam member support:- Collaborates with team of professionals in a way thatsupports a positive clinical outcome and continuity of carefor all members- Interacts with internal and external providers asappropriate to discuss clinical questions and concernsregarding specific cases- Provides consultation to supervisors and other accountrepresentatives in order to facilitate appropriate EAPresponse to employees with performance, attendance,safety, and fitness for duty, critical incidents and otherwork-related problemsCompliance with Policies and Regulatory Standards:- Protects the confidentiality of member information andadheres to enterprise, EAP policies regardingconfidentiality.- Maintains accurate and complete documentation ofrequired information that meets risk management andregulatory requirements.- Maintains current licensure in good standing, seekprofessional development and meet all licensurerequirements

Required Qualifications

  • 1+ year(s) of crisis intervention (suicide, detox, substance abuse, domestic violence) skills - Licensure: Valid independent professional licensure to practice per state regulations in one or more is required: LCPC, LISW, LPC, LMFT, LCSW, LMHC or Clinical Psychologist in the state they reside

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

1+ year(s) of EAP, Behavioral Health, or Social Services experience- Call Center experience


Master's degree required in behavioral health or counseling profession

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.