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Citizens Consumer Operations Strategy Senior Analyst in Austin, Texas


The Consumer Operations Strategy Senior Analyst plays a lead role within the Consumer Operations Forecasting and Performance Reporting team by developing asset quality analytics and reporting in support of Citizens Consumer Loan Portfolios. The individual works closely with Collections & Recovery personnel to identify performance opportunities and gaps across the Consumer Loan portfolios, with an objective of improving overall loan loss performance. Individual will use data mining tools including SAS, SQL, Web FOCUS, DBeaver and Tableau to extract, format and present information to line of business management to provide transparency of operations in support of line of business needs. Data mining and analysis will be in support of collections, delinquency, charge-off, recovery, staffing and loss forecasting. Responsibilities include:

  • Working closely with Strategy Analytics, Operations and Business Line management and personnel to identify risks and opportunities and obtain reporting/analytics requirements.

  • Develop reporting and data extracts using SAS, SQL, or Tableau and incorporate into production using the defined COFPR report development life cycle

  • Perform back-up role to key COFPR functions including line of business Forecasting cadence and Capacity Modelling cadence.

  • Data mining and analytics in support of adhoc initiatives for the Collections and Recovery functions. This includes regulatory, audit, enterprise-wide and product specific performance initiatives

    Assist in the migration of production COFPR SAS library from existing data sources to the AWS Cloud data sources. This includes research and validation of newly created AWS source data in support of adhoc initiatives.


  • Requires in depth conceptual and practical knowledge of Consumer Lending collections and recovery activity

  • Ability to integrate technological, organizational and presentation skills to achieve group objectives

  • Advanced working knowledge SAS code to mine data and produce analytics in support of line of business requirements

  • Ability to partner with a variety of stakeholders to achieve common business objectives

  • Identify and resolve business problems utilizing data mining and analytics

  • Must communicate business concepts and key business drivers effectively to a wide audience including senior management and diverse stakeholders

  • 10-15 years Financial Industry experience

  • 10-15 years Consumer Collections/Operations experience

  • 7-10 years practical SAS/SQL/WebFocus experience

  • Willingness to learn new data mining and presentation software as required

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.