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Mayo Clinic INFORMATION DESK SPECIALIST in Austin, Minnesota

City Austin

State Minnesota

Telecommute No

Department Office of Access Management

Why Mayo Clinic

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.

Position description

This role represents Mayo Clinic as one of the first contact points a patient or visitor will complete upon arriving to campus and is a critical team member in facilitating patient visits. This role provides assistance to Mayo Clinic patients, visitors and staff throughout the campus. Communicates information accurately in a pleasant and efficient manner to a variety of people, including patients, visitors, medical center staff and other departments. The information desk attendant functions as a resource to these groups and is familiar with multiple medical center resources. The information desk attendant carries out all aspects of the job while displaying good judgment and problem solving skills and assumes the responsibility of self-development within the role. Job responsibilities also include communicating effectively with patients, visitors and Mayo Clinic colleagues and de-escalating conflict or stressful situations as well as assisting with the coordination of transportation (when needed). This role will have view only access to the electronic medical record to support verifying appointment information.


High school diploma or equivalent is required. Previous hospital or clinical experience in a customer related field is required. Must be able to work independently. Requires good communication, telephone and human relation skills to interact with staff, visitors and patients. Strong problem solving skills are necessary. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holidays, and weekends with rotating days off. Basic computer skills preferred.

Additional qualifications

Excellent customer relations and service skills; accommodating, courteous manner. Ability to push wheelchairs, stand and walk for long periods of time.

Exemption status Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.97 per hour.

Benefits eligible Yes

Schedule Part Time

Hours / Pay period 40 hours every two week pay period

Schedule details Monday through Friday various shifts between 6:30 a.m.- 6:00 p.m.

Weekend schedule Saturdays 8:30 a.m.- 4:30 p.m.

Site description Austin, MN is a community of 22,000, and is surrounded by prairies, rivers and valleys just 90 minutes south of Minneapolis/St. Paul and 45 minutes west of Rochester. Excellent public and parochial education system, including programming for students with special needs and gifted students. Great recreation options including trout fishing, hunting, cross-country skiing, camping, hiking, cycling, indoor/outdoor tennis, canoeing and golfing. Upscale community offering many amenities not often found in communities this size. Hormel Foods, a multi-nation food manufacturer and marketer, has its corporate headquarters in Austin.

Category Support Services

Career profile Support Services

Job posting number 157685BR

Recruiter Robin Canion

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.