Aerotek Underwriting Service Assistant in Atlanta, Georgia
I am currently hiring 100+ Underwriting Service Assistants to start at the end of June. This is an exclusive opportunity to work at a top Fortune 500 insurance company in one of their hubs. These positions are TEMPORARILY remote, however, must be located within driving distance of the North Atlanta/Sandy Springs as they will eventually return to office. The USA role is broken down in to two functions, please see below.
Two distinct roles/Job Descriptions:
- Production Role - processing policies.
Ultimately will get more training and have a deeper level of knowledge on policies etc.
This role requires sitting at a desk processing policies.
Very production driven and fast paces.
Standard work process listing all items that should be in a policy and making sure the policy is complete.
Critical thinking and detective type research work is required.
Must be able to stay focused and be resourceful.
- Contact Center - Serves as primary contact for Agents and Agency employees that have questions or want to find out the status of a policy. Fast paced environment, processing customer transactions, etc.
Often times dealing with adverse situations (Ex: Billing issue, pricing issue, actual Premium vs. quoted premium, status of policy, errors on policies).
Communicates with Policyholders, Agents, Producers, or third parties via various communication media, including chat and phone
Handles various contact types (i.e., chat software and phone) to resolve Agent questions and issues
Reviews and processes applications according to established referral guidelines
Performs premium breakdowns, electronically and/or manually calculates rates
Prepares/types and assembles routine policy forms, endorsements and filings
Types certified copies for policy coverage as requested
Receives, opens, sorts, matches, and distributes mail and forms internally
Types and/or processes a variety of reports, endorsements, filings, form letters, and cancellation letters
Training is extensive. Depending on department, can be up to a year of training.
Schedule - Must be available Mon - Fri 7am - 8pm. Cannot make schedule accomodations, must be available to all of those shift times.
Additional Skills & Qualifications:
2+ years customer service experience; related industry, retail, customer facing, administrative and/or call center
Communicates clearly, professionally and empathetically both verbal and written
Ability to provide remarkable customer service in all interactions with agents and associates
Ability to clearly communicate policies and procedures and connect with agents and team members over the phone
Ability to handle multiple computer applications in a fast-paced collaborative team environment; detail oriented
Ability to use a variety of resources to perform quality work
Thrives on accountability to your team, your work and your schedule
Highly prefer HS Diploma or GED
Reliability, Dependability and Punctuality
Experience with Microsoft Office software
Reliable internet speeds/dedicated home office area is required
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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