Verizon Senior Voice, IVR Developer in Atlanta, Georgia
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
The Senior Voice Engineer will work on a complex distributed telephony/call center system using versatility and passion for maintaining extremely high quality service provider-class platforms for telematics call control applications.
Key Areas of Responsibility:
Plan and develop system-wide and/or component level upgrades to hardware and software
Design and developing new telephony features and functionality
Interface with internal and external customers to understand and document requirements
What we’re looking for...
Must have detailed experience with Genesys 8.x platform architecture in a multi-site environment
Must have solid experience designing Genesys Orchestration call flows using Composer
Must have experience with Linux/Unix OS system administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures
Must have working knowledge of SQL and NoSQL databases, XML and SOAP/REST
Must have basic understanding of VoIP – SIP call troubleshooting
Must have solid troubleshooting skills and ability to understand complex relationships between components of multi-tiered applications
Must have critical thinking and problem solving skills, with ability to analyze complex workflows, prioritize multiple tasks and make key decisions during platform outages
Must be able to cultivate and maintain positive relations with customers and IT staff. Fully understands how the business relates to the technical aspects of the position. Demonstrated ability to manage multiple priorities and drive projects to closure
Must be able to work independently as well as part of a team, have outstanding customer service skills and excellent communication skills for interaction with users at all levels. Strong ability to manage multiple projects and rapidly changing priorities. Takes initiative for self-management. Attention to detail is required.
Should understand carrier-based advanced features, OSI layers, computer telephony integration (CTI) and various types of call routing
Should have familiarity with SIP media gateways and Session Border Controllers (Cisco, Acme Packet, etc.)
B.A. or B.S. Degree in computer science, engineering, or related technical field
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.