Home Depot Logistics Planner in Atlanta, Georgia
The purpose of this position is to ensure that truckload freight from vendors picks up and delivers on time at the right cost, and that the system accurately reflects status of all loads. To achieve this, logistics planners must work with vendors, carriers, and DCs to ensure all parties are executing as desired and that each party is accountable for failures. Each planner is responsible for a single geographic region and is the business owner of that region. The average planner will oversee 30,000 loads per year and be accountable for $35 million in annual freight spend.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
60% Managing customer issues via ZenDesk including (but not limited to) load tendering, timing, and execution
10% Ensure vendors are following proper protocol for communicating information to THD - provide frontline compliance enforcement for RTS requirements (accuracy, timeliness) and ensure any failures are noted on a log so they can be corrected.
10% Ensure all freight is tendered, made available, and follow the desired tendering strategy, to maintain optimal cost and service. Identify and log any recurring failures of the tendering strategy so they can be corrected.
10% Ensure all loads are picked up and delivered on time. Review the loads in trouble report each day to identify loads that are delayed from pickup or delivery, and troubleshoot them until resolved. Support weekly carrier calls to ensure THD service goals are maintained.
5% Support emergency operations (hurricane response, ice storm recovery, etc.), sometimes requiring work at irregular times (weekends, nights) & irregular durations (double shifts, etc.).
5% Ensure all vendors/carriers are set up properly in TMS with regards to location IDs, SKU data (cube/weight) & tendering strategy. Also responsible for Vendor On-boarding.
NATURE AND SCOPE
Position reports to the Manager Logistics
No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS
Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 1+ years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Spend most of the day in front of a PC and a considerable amount of time on the phone.
Position requires night/weekend work approximately once per quarter as part of a rotation.
Experience working in dispatch for a carrier or as a planner or analyst for another retailer
Knowledge, Skills, Abilities and Competencies:PC skills
Ability to adapt to a rapidly changing environment We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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