Chick-fil-A, Inc. Lead Business Analyst, Customer Technology Solutions in Atlanta, Georgia
As a Lead Business Analyst, you will serve as a liaison between the Brand, Advertising and Media team in the Marketing department and the Customer Technology team in the Digital Transformation and Technology (DTT) Department. You will work with a team of other analysts, engineers, and external vendors to provide technical solutions that meet our customer and business needs for digital content and media, ecommerce, and email marketing in domestic and international markets. In this role, you will support multiple platforms, work with multiple vendors, and work with both business and technical users to define requirements, solve complex problems, and demonstrate good judgment in creating innovative solutions. You will perform independent work with the business leading the build and support of various systems and initiatives. You will play a vital part of the team as you solve business problems and design solutions from start to finish.
Serve as a trusted partner to the Brand, Advertising and Media
Leverage technical understanding and business acumen to translate broad business requirements into features, enhancements, and bug
Work with outside vendors and manage changes to those specifications to meet strategic goals and objectives
Lead several large and challenging projects independently.
Effectively communicate with others to understand specific processes, deliver technical and functional requirements, and meet success criteria for delivering large scale solutions across many teams and
Responsible for the ongoing support of several digital marketing systems
Translate requirements to assist with the technical build, setup, and implementation of domestic and international websites, ecommerce solutions, and customer relationship management solutions.
Be an active member of collaboration between business areas and
Show awareness of business opportunities to improve systems and
Lead fiscal management of vendors and projects to effectively deliver outcomes and results.
Basic understanding of programming and technical concepts
Know and apply technology concepts and best practices when building and supporting content management systems, digital asset management systems, customer relationship management systems, and API integrations
Strong analytical and problem-solving skills
Strong interpersonal skills
Builds strong relationships with others and values the opinions and strengths of teammates
Excellent written and oral communication skills
Attention to detail
Self-starter who completes responsibilities independently
Servant spirit with strong stewardship responsibility
6 years of experience working as a technical business or systems analyst.
Experience with content management systems, customer relationship management systems, Digital Technology, Marketing, customer and data privacy, and security systems
Technical Field of Study
External Company Name: Chick-fil-A, Inc.
External Company URL: www.chick-fil-a.com
Street: 5200 Buffington Rd.