Job Information
Cambridge Savings Bank Branch Manager - Arlington Heights in Arlington, Massachusetts
POSITION: Branch Manager - Arlington Heights
Summary:
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As a Branch Manager, you will create a team that is focused on delivering outstanding customer experience. Using innovative banking solutions and the most welcoming and friendly service, you will be front and center representing our brand promise of treating every customer like they were our only customer. You will be responsible for branch growth, operational soundness, team development and community involvement. You will also be responsible for digital adoption and ensuring that the team embraces the use of technology to meet the ever-changing needs of our customers today and into the future. You will create a team that is collaborative and that understands the importance of working with internal business partners to provide a seamless experience for our customers.
Key Result Areas:
Consistently demonstrating outstanding customer experience, fostering an environment that encourages the team to give their best and can confidently recommend all our digital solutions, so our customers have the resources needed to bank at their convenience.
Motivate, support and coach team to ensure they provide outstanding customer experience. Provide training opportunities when appropriate.
Use, embrace, and leverage insights from data to understand trends, opportunities, and risks. Use data to better understand our customers, tailor appropriate solutions to build strong customer relationships.
Create an operationally strong environment in the branch, ensuring adherence to policies and procedures and risk/audit expectations.
Understands and adheres to all Bank Secrecy Act and Anti-Money Laundering (BSA/AML), regulatory, security, retail banking and bank-wide policies and procedures.
Foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding
Actively engage with the community and encourage volunteerism focusing on the needs of the community.
Meet or exceed Retail Incentive Plan Growth targets.
Drive small business growth and retention through a consultative approach.
Build strong partnerships with all internal and external business partners.
Work on various projects as needed.
Qualifications:
Associates degree required; Bachelor’s degree preferred.
5 years Branch Management experience or equivalent retail management.
10 years proven experience in sales, service, and operations
Ability to lead and motivate, interact with diverse groups to attain results
Strong business development, sales, and service skills
Strong knowledge of and ability to sell bank products, services, policies and procedures.
Ability to leverage the Bank’s position in a potentially high growth or retention market
Ability to work independently and take accountability for actions, making quick, high-quality decisions
Proficient conflict management and problem-solving skills to efficiently address customer complaints, operational challenges and employee matters.
Strong attention to detail.
Ability to travel to and work at other branches, as needed.
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.
Location:
Arlington Heights - Arlington, Massachusetts
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com , or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370
Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.