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Dominion Energy Customer Field Representative I in Apex, North Carolina

Customer Field Representative I

Date: Sep 12, 2022

Location: Apex, NC, US, 27502

Company: Dominion Energy

At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance.

Job Summary

This entry level position is responsible for reviewing account information to determine disconnection of service, extension of service, customer change accounts, and final bill orders; performs Automated Read Only Program (AROP) duties to include but not limited downloading information to vehicle computer; driving scheduled route to collect automated reader reading information for customer change orders, and uploading information from vehicle computer to automated read-only program (FCS) on desktop; performing physical disconnection of gas meters due to nonpayment of utility bills at customers’ premises and based on assigned location, painting residential meter sites and participating in restoration of system outages. Perform other duties as requested or assigned.

This position reports to Dominion Energy North Carolina’s Apex Operations Center in Apex, North Carolina.

There is one position which will be filled at the level commensurate with the successful candidates’ education, experience, knowledge, skills and abilities.

The company is actively seeking United States military veterans and service members who meet the qualifications outlined below.

• Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below.

Required Knowledge, Skills, Abilities & Experience

• 0-2 years’ experience in related field.

• Basic knowledge and skills in customer service and credit/collections

• Basic computer knowledge and skills, including Microsoft Word, Excel, and Outlook

• Ability to use hand tools such as a meter key and adjustable wrench

• Basic troubleshooting, problem-solving , and mathematical skills for reviewing customer accounts

• Basic ability to read maps and navigate in various territories, including a basic knowledge of the assigned area and surrounding towns

• Ability to retain knowledge of company’s credit policies and North Carolina Utilities Commission rules and regulations

• Basic verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner

• Ability to effectively read gas meters, and properly research and record meter and account information on a computer

• Ability to work independently and as part of a diverse team

• Ability to frequently travel to customers’ premises, where encounters with agitated customers or dogs and other animals may occur

• Ability to balance and prioritize workload based upon time of year

Preferred Knowledge, Skills, Abilities & Experience

• Bilingual (Spanish) candidates

Education Requirements

Completion of high school or equivalent (i.e., GED) is required.

Licenses, Certifications, or Quals Description

Valid driver's license with safe driving record and at least 1 year of driving experience

Other Working Conditions

Work is both in an office environment and at customers' premises outside in varying weather conditions (i.e. heat, cold, rain).

Position requires the ability to squat multiple times daily for accessing gas meters.

Heavy lifting up to 75 lbs. independently.

May encounter insects, dogs, or other animals at customer’s premise.

May encounter agitated/irate customers.

Test Description

No Testing Required

Other Information

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Nearest Major Market: Raleigh

Job Segment: Customer Service Representative, Customer Service, Entry Level, Bilingual, Research