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KeyBank Business Analytics Associate in Amherst, New York


4224 Ridge Lea Road - Amherst, New York 14226

The Default Optimization team is located in Amherst, New York and Brooklyn, Ohio, and consists of 10 Business Analysts and a Department Manager. There is currently one opening for a Business Analytics Associate in the Default Strategy & Analytics arm of the department.

The primary objective of the team is to develop and deliver analytical and strategic insights used to make business decisions across Loan Services. The Business Analytics Associate expertise is focused in analyzing and developing customized customer contact solutions in Default Management (including Collections & Recovery, Real Estate Default Management, Loss Mitigation, Default Support Services).

Essential job functions include:

  • Substantial data mining through back-end databases, validating data sets, improving efficiencies of various processes, and analyzing the results

  • Provide insights and assist to communicate results, analysis, and present recommendations to business leadership.

  • Effectively solve business issues and communicate project status on a regular basis through various means.

  • Provide analytical and strategic guidance to other groups within Loan Services.

  • Utilize correct logic and approaches to solve business issues

  • Document work processes and logic for clear line of sight into analytical methods

The successful candidate will possess the majority of the following qualifications and enjoy a fast-paced work environment providing non-routine, high-visibility opportunities to grow, add value, and further develop business and technical expertise. This is an opportunity where holistic consultative strategic advisory from an in-depth analytics perspective will be delivered and relied upon by top management.


  • Bachelor’s degree from an accredited university (or equivalent experience)

  • Proven expertise in data analytics, modeling, forecasting, portfolio analysis

  • Ability to analyze data to identify business solutions, and present recommendations to executive audiences

  • Excellent verbal and written communication skills

  • Effectively communicate with both business and technical teams

  • Demonstrated ability to take initiative and work independently and collaboratively with various partners with minimal supervision

  • Ability to proactively handle multiple projects simultaneously

  • Proven ability to cultivate positive working relationships across departments


  • 1-3 years of experience in business analytics, especially supporting lending and default management

  • Expertise in SAS, SQL, Oracle

  • General knowledge of consumer and commercial loan products

  • Experience in developing omni-channel contact center strategies (Dialer, Telephony, Text, Email)

  • Experience with developing strategic customer contact (Calling, Email, SMS, Letter) digital campaigns, and process flows

  • Experience with customer contact applications (ie. Katabat, Genesys) to administer, plan, analyze, monitor, and report on holistic contact processes

  • Experience working with the ALS, MSP, CACS/CAS applications

  • Use of BI Tools for report development and explorative analysis

  • Entrepreneurial-minded, intellectually curious, problem-solving attitude

  • Expertise in MS Office Applications

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com .