Ryder System Inside Sales Supervisor in ALPHARETTA, Georgia

Position Description

The Inside Sales Supervisor is responsible for day-to-day operations of a work group, to include work analysis and staffing, customer interaction, financial forecasting and cost control, quality assurance, continuous improvement and performance management of assigned staff. The role is focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and Identification of business process opportunities.

This person will lead our 12 member IVSR (sales support team). These representatives are hourly waged employees.


  • Bachelor's degree in Business, Finance or Accounting or 8 (eight) years related business work experience


  • Requires full use and application of relevant principles, theories, concepts and techniques

  • General knowledge of functional area(s) assigned


  • Manages day-to-day work processes and results to established service levels

  • Supervises exempt and nonexempt employees Provides day-to-day work direction

  • Primary input to hiring, performance, and rewards decisions for a group of employees Provides guidance, coaching and training

  • Ensures work coverage for the group, including scheduling, attendance management, and payroll

  • Manages to the ASL Acts as the primary escalation point and resolves and addresses issues within established guidelines

  • Implements and administers quality control/assurance processes and procedures and conducts audits

  • Participates in the development of goals to maintain optimum efficiency

  • Develops and maintains desk procedures, training manuals, internal control documentation

  • May lead or participate in projects to include department, SSC, division and corporate initiatives

  • Acts as the SME for the group and or business process

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2018-64699

Category Sales & Marketing

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8889