Jack Henry & Associates Applications Analyst in Allen, Texas
Position Level: Individual Contributor
Team: Implementation & Support
Position Type: Regular
Working Time: Full-Time
Locations: Allen, Texas, Monett, Missouri, Remote, Remote, Springfield, Missouri
Travel Requirements: 30%
Description & Requirements
At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
This position requires strong written, verbal, and interpersonal skills to work with multiple individuals at all levels within the company. The ideal candidate for this role should be able to multi-task and independently prioritize, ensuring all the customers are given the best install support possible. They have excellent people skills and are passionate about delivering the best customer experience.
This position will be filled to work Remotely within the U.S.
If you are interested in this position, please apply on or before June 10th, 2022.
What you’ll be responsible for:
Provides remote or on-site software installation services. Ensures software applications are installed and fully functional.
Prior to the installation, analyzes the customers’ existing products and consults with customer to map current system to the JHA product.
Consults with customers to define parameters within the software application.
Trains the customer on use and feature functionality of the application.
Communicates the customer’s needs/expectations to appropriate personnel.
Notifies appropriate personnel of any application issues.
Interacts with Project Manager on various issues.
Assist customers in validating accurate conversion of all data.
Analyze transaction processing.
Mentors and provides training to employees.
May perform other job duties as assigned.
What you’ll need to have:
Must have a minimum of 4 years of lending experience in a financial institution.
Must be able to travel up to 30% for trainings, team meetings, and customer engagement.
What would be nice for you to have:
In depth knowledge of the financial industry.
Strong knowledge of software platforms and operating systems.
Able to perform troubleshooting and involve appropriate resources to resolve.
Bachelor’s degree in Finance, Banking, or Business.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of,"Do the right thing, do whatever it takes, and have fun."We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.We demonstrate our commitment by offering outstandingbenefit programs (https://jackhenry.avature.net/careers/LifeAtJHA) to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visitour Corporate Responsibility site (https://discover.jackhenry.com/corporate-responsibility) to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.