Job Information
Service Source Deputy Program Director - Operations in Alexandria, Virginia
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Job Summary
Directly support the Vice President (VP) and act as the VP as assigned. Responsible for the management and coordination of all operational service delivery at the Mark Center in Alexandria, VA. Operations include managing daily activities of personnel performing Site Maintenance, Vendor Management, Mechanical, Electrical and Plumbing Maintenance and Repair, Custodial Services, and IDIQ Construction Program. Develops and implements maintenance policies and programs. Recommend policy and planning for Mark Center operations as it relates to improved service delivery and operational systems. Identifies, develops and supports service positions to meet the needs of individuals with significant disabilities employed through or referred to Mark Center.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Responsible for the day-to-day leadership of infrastructure operations and systems maintenance of a LEED-rated Department of Defense facility as directed by the Program Director.
Oversee daily operations of the IDIQ Program Manager, Site Maintenance Manager, MEP Project Manager and Custodial Project Manager, and supervise those who are SSI employees.
Review and analyze operational data for compliance with contractual performance metrics to drive innovation and operational improvements.
Establish a strong working relationship with Government clients to effectively manage expectations and meet or exceed BOS contract requirements
Coordinate and ensure the appropriate staff and supervisory personnel comply and enforce safety standards on the job site at all times.
Additional Responsibilities
Drive quality into all operational deliverables.
Ensure operational effort is properly documented in the Computerized Maintenance Management System (MAXIMO).
Perform operational analysis of each job to include efficiency, effectiveness, timely completion, financial performance and overall customer satisfaction.
In the absence of the VP, assume the responsibilities of that position to include the daily operations of the assigned contact deliverables, interactions with facility building management and contracting personnel for operations, maintenance performance and modifications to service delivery.
Responsible for identifying and implementing best business practices in facilities management.
Conduct performance and project analyses and develop lessons learned to benefit future process streamlining and project execution.
Recommend, interpret and/or implement company and internal business policies and procedures, as well as develop and present project scheduling and other statistical reports at the direction of the VP.
With guidance/approval of the VP, actively manage the solicitation proposal, revisions or extensions to Task Orders throughout the life of the business opportunity or contract period of performance.
Actively participate in routine project status meetings, and IDIQ revenue and expense budgets at the contract level to insure accurate and timely projections.
Be available within two hours of notification during facility emergencies unless on approved personal time off.
Maintain complete contract awareness to be able to seamlessly perform Program Director duties as required.
Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s)
Bachelor’s degree with an engineering discipline required. Master’s degree with an engineering discipline preferred.
8-10 years of experience with BS in an engineering discipline or 4-7 years of experience with MS in an engineering discipline required.
Five (5) years prior experience as a Facility/Public Works Manager required.
Prior experience with Government contracted operations strongly preferred.
Current TS clearance or ability to obtain required.
Professional Engineer certification strongly preferred.
Must be able to pass criminal and drug screening processes to meet current Company and/orgovernment legibility requirements that apply or become applicable to this position.
Per the PWS this position is a designated alternate for the Mark Center Program Manager and shall successfully complete all of the following National Incident Management System courses and provide proof of completion to the COR: FEMA IS-700: NIMS, An Introduction , ICS-100: Introduction to ICS, ICS-200: Basic ICS required.
Knowledge, Skills, and Abilities
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Complete understanding and application of O&M, Construction, and custodial project management principles, concepts, practices, and standards. Full knowledge of related industry practices.
Thorough understanding of CMMS and their application to facility maintenance operations required. Knowledge and experience using MAXIMO highly preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to scale ladders, walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Work Environment
Typically the work environment is typical of an office, though occasional visits to job sites, exteriors in all weather conditions and equipment rooms are required. The noise level in the work environment is usually quiet, although occasionally may be exposed to equipment operations (e.g., loading dock area, mechanical rooms).
What We Offer – for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.
ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.
To learn more, you may click on the following video link:
https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s
What we do