Our Ability Jobs

Working Title: Travel Counselor

Job Class: Customer Service Specialist

Agency: Explore Minnesota

• Job ID : 78095

• Location : Albert Lea

• Telework Eligible : No

• Full/Part Time : Part-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 07/02/2024

• Closing Date : 07/09/2024

• Hiring Agency/Seniority Unit : Explore Minnesota / Explore MN Tourism - AFS 206

• Division/Unit : Explore Minnesota Tourism / Tourism-Albert Lea

• Work Shift/Work Hours : 9:00 am to 5:00 pm

• Days of Work : Thu, Fri, Sat, Sun

• Travel Required : No

• Salary Range: $19.10 - $25.03 / hourly

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Albert Lea Welcome Center

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

If you love interacting with new people and enjoy meeting world travelers, consider a new career at Explore Minnesota. This position is a fun, fast paced, non-traditional office setting that engages with visitors and promotes Minnesota travel and tourism opportunities to people from all over the world that stop in the Albert Lea Welcome Center. Whether face to face, on-line, or on the telephone, our goal is to provide Minnesota tourism information in an easy-to-use format for expanding visitor itineraries.

This is a perfect position for an outgoing, friendly, energetic, patient person who has never met a stranger and enjoys talking with new people.

This position exists to provide travel information services and to promote travel in Minnesota to the public and potential visitors to benefit the state’s economy.

This position is Part-Time benefit eligible

This position will be required to work some Holidays

Job duties include, but are not limited to:

• This position provides quality customer service and promotion of Minnesota destinations.

• Represent Explore Minnesota as well as the State of Minnesota.

• Promote sustainable travel by welcoming all to experience our diverse cultures and destinations throughout Minnesota.

• Perform other duties as assigned to meet the needs required to maintain an efficient operation and reach Explore MN goals and objectives

Minimum Qualifications

• Customer service skills to provide prompt, courteous, and accurate information to customers in person, on the phone and through e-mail.

• Ability to provide in-person customer service skills sufficient to answers questions and provide clear information.

• Ability to effectively communicate with colleagues and customers from different backgrounds.

• Knowledge of Microsoft Suite (specifically Word, Excel, Teams, Outlook)

• Knowledge of PowerPoint

Preferred Qualifications

• Ability to multi-task.

• Knowledge of Cisco Finesse System

• Foreign language skills.

• Skills in map reading to provide assistance to travelers.

• Knowledge of Minnesota resources, culture, and trends to make suggestions to travelers and willingness to continuously learn about the Minnesota tourism industry.

• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Physical Requirements

• Maintain a stationary position for long periods of time.

• Move items weighing up to 35 pounds while unpacking, packing, and stocking brochures and other supplies.

Additional Requirements

This position requires successful completion of the following:

Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers.

A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.

When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.