Pearson Test Center Manager - Albany, NY in Albany, New York
Test Center Manager - Albany, NY - ( 2112444 )
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manger to join our team based in Albany , NY.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Expand your career at Pearson VUE in our entry level Test Center Manager position for our Albany , NY . You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.
Starting Pay Rate: $16.83 an hour
Our ideal candidate demonstrates flexibility and teamwork.
Ability to work 35 to 40 hours per week with an expectation to work more hours as needed. Employees must be available to work various shifts between the hours of 6:45am - 11:45pm various shifts as scheduled, any day Monday through Friday.
Ability to work approximately 3 Saturdays per month from 6:45am - 11:45pm.
Available to address operational problems when not at test center.
Ocassionally help out with staffing at other sites near NY region.
60% of daily tasks are Test Administrator responsibilities:
Performs on-time site opening and closing procedures.
Understands all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Arrive on time for all scheduled shifts.
Other duties as assigned.
40% of daily tasks are Test Center Manager responsibilities:
The Test Center Manager is the onsite manager of a small team of Test Administrator employees
Site staffing/hiring/retention/conflict resolution/scheduling.
Trains, develops and coaches staff
First contact for facility issues
Ability to multi-task.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Minimum of 1-year customer service experience preferred
One-year supervision experience in customer service preferred
High school diploma or equivalent is required
Bachelor's degree or equivalent business experience preferred
Team leading and training skills, and exposure to a testing environment are strongly preferred
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction
Must be flexible in work hours and days
Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email
Ability to operate a computer, fax, and telephone
Must be able to work in a quiet, focused environment and hear spoken words in soft voices
Ability to lift to 20 lbs. on occasion
Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room
Must have the ability to sit for long periods of time
Must be able to bend, stoop & lift from a stooped position
Must be able to see small details at a distance
Ability to see names clearly on id cards and the computer screen.
Primary Location : US-NY-Albany
Work Locations :
1365 Washington Avenue
Job : Testing Center
Organization : Assessments VUE
Employee Status : Regular Employee
Job Type : Standard
Shift : Day Job
Job Posting : Aug 30, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2112444
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