Job Information
Albany Medical Center Patient Access Representative in Albany, New York
Department/Unit:
Registration
Work Shift:
Day (United States of America)
Salary Range: $18.00 - $23.79
The Patient Access Representative is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services
Education:
- High School Diploma or equivalent required.
Experience:
Strong computer skill.
Hospital or Physician office experience, preferred.
2 – 3 years applicable experience.
Skills, Knowledge & Abilities:
Proven customer service skill with ability to exceed expectations.
Ability to multitask in stressful and high patient volume unit.
Ability to learn in classroom setting; utilizing resources.
Ability to remain composed under pressure.
Ability to review information and draw appropriate conclusion.
Good judgement and ability to be resourceful to problem solve; escalate issues as needed.
Team minded worth ethic.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.