Job Information
Dubai Holding Butler - Guest Relations - Jumeirah Saadiyat Island in Abu Dhabi, United Arab Emirates
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
Greet and Escort guests to their room, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary
Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information
Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly
Carries out guest registration, cashiering and other administrative tasks as per service standards and directions, maintaining seamless interaction with guests to facilitate guest recognition
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the manager’s as necessary
Maintain operation and cleanliness of the Butler Pantry & the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards
Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs, Outlet Requirements and as per meal period and guest’s requirements
Serve and clear food & drinks efficiently & punctually in line with our service standards
Maintain an elevated level of personal appearance and hygiene throughout in line with Jumeirah grooming standards, report for duty on time wearing correct uniform, provide courteous and professional service to Jumeirah guest and internal customers
Comply with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests
Adhere to all HACCP standards in line with local regulatory requirements
Adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards
Any other duties as may reasonably be requested by the management and reporting manager
About You:
The ideal candidate for this position will have the following experience and qualifications:
3 years of experience within the international luxury hospitality industry
Strong customer service orientation
Knowledge of fine dining and premium dining restaurants, theaters, and other attractions
Broad knowledge and understanding of fine wine and foods paring
Impeccable Level of Personal Presentation and Hygiene
Ability to manage and maintain relationships with guests while maintaining a professional distance
Fluent in English and an additional international language is a plus.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.