Museum of Science Public Safety Shift Leader (Tuesday-Saturday) in 1 Science Park, Massachusetts
Public Safety Shift Leader
Museum of Science, Boston
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
Responsible for maintaining a safe and secure environment by coordinating the activities of Public Safety Officers on the shift including but not limited to: ensuring staff are properly trained to perform daily shift procedures and operational tasks; responding to emergency incidents and performing critical analysis of the circumstances to determine when to involve the Director of Public Safety or Assistant Manager or Public Safety and take preliminary action to safe guard staff, volunteers, interns, guests, and property prior to the arrival of the Director of Public Safety and/or Crisis Management Team designee; monitoring the Skidata garage system and garage capacity report to coordinate efficient garage entry and exit process; and accounting of garage bank and daily revenue.
Participates in regularly scheduled staff meetings and trainings to ensure working knowledge of the Crisis Management Plan and proficiency in all emergency procedures to effectively respond to threats to the safety and security of staff, guests, and property. Emergency incidents include but are not limited to bomb threats, fire, severe weather, power or equipment failure, lost children, medical incidents, disorderly persons or disturbances, robbery or other violent acts, and animal escapes.
Coordinates activities of Public Safety Officers on the shift to ensure proper deployment of resources to effectively monitor the Museum and be alert to alert to potential threats to the safety & security of staff, volunteers, interns, guests, and property.
Actively participate in mandatory trainings including Management of Aggressive Behavior, CPR/1st Aid/AED for Adults, Children and Infants, Blood Borne Pathogens, and Crowd Manager to comply with state and federal regulations and effectively execute emergency procedures during incident response.
Expeditiously responds to all incidents, disturbances or requests for assistance. Assesses initial impact on safety and security to determine when it may be necessary to escalate an issue to the attention of the Director of Public Safety, Assistant Manager of Public Safety, or Crisis Management designee. Performs critical analysis of incident to make informed, on the spot decisions to safe guard staff, volunteers, interns, guests, and property prior to the arrival of the Director of Public Safety and/or Crisis Management Team designee.
Thoroughly documents incident response and activities using the iTrak report writing program, conducting limited investigations as needed in order to compile accurate and detailed information.
Operates CCure 9000 to create/modify Museum identification badges, trouble shoot access control issues, and monitors Cure 9000 & Victor Client CCTV to coordinate effective response to alarms to ensure a safe and secure environment.
Monitors Skidata garage system and garage capacity report to coordinate efficient garage entry and exit process. Maintains accounting of garage bank and daily revenue including setting up and closing out the garage cash register and processing batch transmission of manual credit card transactions.
Mentors and orients new Public Safety Staff to shift procedures and daily operational tasks, makes initial attempts to re-train or correct task oriented issues, and reports performances issues to the Assistant Manager of Public Safety.
This position is regular, full-time, 40hrs/wk, Tuesday - Saturday
Assistant Manager, Public Safety
H.S Diploma or equivalent.
2 or more years of security, incident response, and customer service experience
Demonstrated leadership skills
Demonstrated effective decision-making using sound judgment
Ability to remain calm in emergencies
Experience training and orienting staff
Attention to detail
Demonstrated customer service skills
Ability to comprehensively operate Windows-based computer systems and electronic equipment
Ability to remain alert
Written and verbal communication skills and thorough comprehension of the English language
Non-Exempt (Hourly). $20.00 - $22.00/ hour
Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.