Hilton Grand Vacations Company, LLC Guest Services Agent - Bay Club - Full-Time in Waikoloa Village, Hawaii
Hilton Grand Vacations / United States / Waikoloa Village, HI /Guest Services Agent - Bay Club - Full-Time
A Guest Services Agent is responsible for greeting andregistering guests and checking guests out of the hotel in the hotel'scontinuing effort to deliver outstanding guest service and financialprofitability.
As aGuest Services Agent you would be responsible for executing your position'sresponsibilities in alignment with our Spirit of Service culture and drivingcompany success through performing the following tasks to the higheststandards:
Greetguests and complete the registration process to include, but not limited to,inputting and retrieving information from the computer, confirmation of guestinformation and room rate, selection of rooms, coding electronic keys,promoting marketing programs, providing a welcome packet and ensuring guestknows location of room and/or has a bell person accompany him/her
Assistguests with check-out including, but not limited to, ensuring rooms andservices are correctly accounted, using the point-of-sale system, handlingmoney, processing credit and debit cards, accepting and recording various formsof payment, converting foreign currency, making change and processing giftcertificates and cards
Demonstratea thorough knowledge of hotel information including, but not limited to, roomcategories, room rates, packages, promotions, the local area and other generalproduct knowledge and answer guest questions and inquiries
Useup-selling techniques to promote hotel services and facilities and to maximizeroom occupancy
Respondto guest inquiries and requests and resolve issues in a timely, friendly andefficient manner
Fieldguest complaints, conduct research and resolve and negotiate solutions forguest satisfaction
Receive,input, retrieve and relay messages to guests
Whatare we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
Minimum 1 year of related experience in front desk or guest service position required
Open availability to work varying days/shifts
High School Diploma or equivalent required
Hotel experience preferred
What will it be like to be a Team Member with Hilton Grand Vacations?
There’s something truly unique about Hilton Grand Vacations. The foundation ofour culture has been about creating memorable experiences and making a positiveimpact within our industry and the communities in which we live and work. OurTeam Members are the driving force behind these efforts. It is their talent,passion, and commitment to our brand that has fueled the success of HiltonGrand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name,high-quality vacation ownership resorts in highly desirable vacationdestinations. Our company also manages and operates two innovative clubmembership programs: Hilton Grand Vacations Grand Vacations Club® and TheHilton Club®, providing exclusive exchange, leisure travel, and reservationservices for more than 250,000 Club Members.
The Bay Club at Waikoloa Beach Resort
69-450 Waikoloa Beach Drive
Waikoloa Village, HI