Synovus Team Member Mortgage Support or Senior in United States
Original Posting date:
Team Member Mortgage Support or Senior
Area of Interest:
■ Minimum Education: Associates degree or an equivalent combination of education and experience ■ Minimum Experience: Six (6) years related experience■ Required Knowledge, Skills, & Abilities:- Effectively uses questioning and relating skills to maintain control of all call situations - Strong technical skills - Proficient in Microsoft Office applications - Excellent oral and written communication skills - Excellent customer service skills. - Possesses strong problem solving skills with the ability to bring resolution and customer satisfaction.
Additional Job information:
This position has high visibility supporting internal team members with LoanSphere• Four to five years of mortgage processing or origination is required. • Responsibilities include support internal team members on the application used to originate mortgage loans.• Support hours are Monday – Friday, 8 a.m. – 6 p.m. ET.• Preferred Knowledge, Skills, and Abilities: Knowledge of Synovus products and services
Job Summary:Under limited supervision, responds to inquires by telephone, live online, or e-mail to internal and external customers to provide support to applications and technical support related to the use of Synovus products and services. Answers inquiries, performs research, troubleshoots systems, and provides resolution for reported issues. Responsible for the most complex responsibilities. May act as a lead and or mentor to more junior level staff.Job Duties and Responsibilities:■ Provides support by telephone, live online, or email to internal and external customers on the use of Synovus products and services. ■ Inputs/tracks all communications, problems, and requests from customers. ■ Performs research, troubleshoots systems, and provides resolution for reported application issues. Problem resolution may require follow-up with customer and/or escalation to a higher level of expertise. ■ Develops and maintains knowledge of supported Synovus products and services. ■ May specialize and become a subject matter expert in certain Customer Care concentrations and/or servicing skills ■ May assist with training and mentoring of team members. May act as a lead on special projects.■ Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. ■ Performs other related duties as required.The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Synovus is an Equal Opportunity Employer supporting diversity in the workplace. M/F/D/V/AA