Job Information
Higher Education Research and Insights Manager in United Kingdom
Research and Insights Manager
Division: Higher Education
Office alignment: UK or Europe (remote)
Our Organisation
Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.
Your Opportunity
The Customer Insight Team provide and enable actionable insights across Higher Education International (HEI). These inform our understanding of customers and markets to:
Inform and shape HEI strategy with enhanced confidence
Inform and validate specific business decisions and initiatives directly connected to the most significant HEI growth drivers and/or objectives
Cultivate a learner-centric mindset in HEI
Support an ongoing customer feedback loop to drive product effectiveness
The Research and Insights Manager is responsible for leading the identification, testing, and implementation of research-enablement platforms (this may include but not be limited to consumer research communities), as well as delivering research and insights projects that support business decisions and initiatives aligned to HEI growth drivers.
This role will work with teams across the business including regional Product Management teams, regional GTM teams, Transnational Global Initiatives team, Global Insights community (central team, ELL, virtual schools, UK schools) and the US higher education team (specifically insights teams and student ambassador team).
Responsibilities include:
Managing our HEI Research-enablement platforms for consumers in target regions and assessing platform ROI. Lead on a programme of centralised research, working with stakeholders across the product management and GTM teams. Support stakeholders across the business to engage with research platforms (both those who are actively using it for their own research purposes and those who need to understand the insight being generated within it). Bring together insight from across the platforms (cross referencing with existing primary and secondary research where necessary) and share with the business. Be the key liaison with the platform vendors and manage the budget for platform use and incentives.
Working with stakeholders across the business to design, execute, and analyse quantitative and qualitative research that informs business decisions and initiatives.
Taking the lead on areas of foundational research (e.g. regional market watch surveys / market opportunity deep dives), which may involve primary quantitative and/or qualitative research, and secondary research.
Working on targeted macro international competitor analysis to fill specific gaps (on an as needed basis). Leverage Global or US-led work on competitors where possible.
Analysing internal data sets (channel sales, salesforce data, usage data) as part of research projects. Compiling and consolidating data insights into actionable items, reports and presentations.
Pro-actively building and developing a strong network across the business to collect and share external market data, working with in-market teams for local insights and market trends.
Co-developing and co-owning a central repository of research, consumer and data insights
Working with the CI team to engage HEI in relevant insight via written and oral communications.
Skills and experience
3+ years market research experience in quantitative and qualitative methods, including research instrument design, research data analysis and distillation of key findings.
Strong interpersonal skills; ability to navigate complex organization structures and influence across related, but distinct, roles in order to succeed.
Strong commercial acumen and awareness of ROI measures.
Intellectually curious and data-driven with strong attention to detail and accuracy
Strong data analysis and interpretation skills
Strong segmentation, planning, positioning and messaging skills
Self-motivated and “hands-on”, taking the initiative to problem solve and find solutions.
Adaptable and flexible
Strong organisation and planning skills
Excellent communication (verbal and written) skills
Desirable - experience in managing virtual communities, from both a technical and a strategic perspective
Desirable - HE experience and connections with HE communities
Your Benefits & Reward
We know you’ll do great work, so we give a lot back with some of the best benefits in the business! Along with learning, development and mentoring opportunities, our range of benefits can support the different needs of our diverse colleagues, and their families too. You can look forward to exploring our impressive benefits, such as:
Working from home
A starting holiday of 25 days plus UK public holidays.
Shares and stock purchase options.
Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life.
Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.
Working Set-up
This is mainly a remote working position. We are happy to accept candidates who may be based in the UK or in Europe.
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: PRODUCT MANAGEMENT
Organization: Higher Education
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 15744
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