Experian Client Services Project Manager in United Kingdom

Description

Our Client Services Project Managers work closely with all departments during all stages of acquiring and onboarding Enterprise customers. You will be responsible for working closely with our internal and external groups to ensure the customer’s smooth transition from Sales, through Implementation, to ongoing Account Development.

We are a major provider of identity theft and fraud detection solutions and our technology platform is flexible and easily configurable, increasing the speed with which we can bring white-label services to existing and new B2B customers.

In this job you will...

  • Own the customer relationship, and effectively communicate project expectations to the project team, and leadership team, in a timely and clear manner.

  • Define, carefully document, and manage project scope, goals and deliverables for lifecycle of project.

  • Manage projects using project management software, and internal processes for client customizations.

  • Coordinate project work across Client Services, Product Management, and IT Ops teams.

  • Actively manage project plans, quality of deliverables, dependencies, and outcomes to ensure that the project objectives are achieved on time/on budget.

  • Constantly communicate with clients to identify needs and evaluate alternative business solutions.

  • Set and manage client expectations.

  • Contribute to a knowledge base of each client's business, integration details and objectives.

  • Maintain, and distribute, weekly snapshots of the account while it is in either initial, or ongoing implementation.

  • Complete post mortems upon execution of each project to identify areas of concern and improve efficiencies.

  • Ensure project documents are complete, with abundant detail, current, and stored appropriately.

  • Work cross-departmentally to compile time, cost, and prioritization input for custom work requests.

Knowledge, Experience & Qualifications

It’s required that the Project Manager be extremely strong in communication, both verbal and written. In this role the need to balance between business needs and client needs is critical, so understanding the value of prioritization is essential. The optimal candidate with be a PM from a software environment, ideally Saas and should have strong abilities to grasp new technologies and acquire new skills through independent study and interaction with other team members. The optimal candidate will have a good mix of project management, and technical implementation experience, good time management and communication skills.