Willis Client Manager in Canada

The Company Willis Towers Watson (NASDAQ: WLTW ) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

The Business Corporate risk and broking We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

The Role Job Summary: * The *Client Manager assists in the day-to-day service of large commercial clients in a small team environment. The role is designed for an intermediate account handler with 2-5 years of insurance industry experience.

Essential Duties and Responsibilities (including but not limited to):

  • Collaborate with the Producer/Client Executive and Broking Team to document internal and external strategy meetings
  • Collaborate with the Producer/Client Executive and other appropriate resources to draft fee agreement(s) as applicable
  • Review exposure and underwriting information, deliver to client, and gather updates from the client
  • Develop, complete and accurate submissions for the Broking Team
  • Collaborate with Broking specialists throughout the placement process, and communicate and gather information to/from the client
  • Design and build full client proposal, including coverage comparison
  • Request and obtain binders from insurers, issue binders if necessary and perform or obtain the second set of eyes review as applicable
  • Deliver binders and/or policies to client with appropriate transmittal letters
  • Oversee the coordination of certificates and auto ID cards
  • Request and verify the accurate delivery of agency bill invoices and coordinate with Accounting as applicable
  • Build Client Advocacy Reports and Client Service Plans in conjunction with the Client Executive
  • Monitor and Execute Company compliance guidelines
  • Attend client meetings as required

Knowledge, Skills and Experience:

  • RIBO Licensed
  • 2-5 years of relevant working experience in a Commercial Underwriting or Commercial Broker environment
  • Possesses effective verbal and written communication skills
  • Possesses excellent interpersonal skills
  • Proficient in Microsoft Office Suite
  • Ability to handle multiple priorities using sound judgment and resourcefulness in a fast paced environment
  • Strong Decision making capabilities
  • Must be results oriented
  • Ability to provide superior customer service to the client
  • Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines
  • Independently carry out specific assignments and tasks

Willis Towers Watson is publicly traded on the NASDAQ (WLTW). Additional information on Willis may be found on its web site: www.willistowerswatson.com.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. Our continued success depends greatly on our ability to fully and effectively employ qualified persons, regardless of race, color, religion, marital status, sexual orientation, age, disability, veteran status, military status, ancestry, gender, gender identity or expression, or any other characteristic protected by applicable human rights or equal opportunity legislation.

We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices.

We are committed to equal employment opportunities at Willis Towers Watson.

Job Title: Client Manager

Job Function: Client Services/Client Facing

Date Posted: 9/1/2017

Location: Toronto

Employment Type: Permanent Full Time

Job Number: JO-1707-21524