Job Information
CIBC Senior Manager, Client Insights & Analytics in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you’ll be doing
As the Senior Manager, Client Insights & Analytics, you will strive to be a thought partner and provide advice and recommendations that assist in the development and evaluation of client segment strategies from an analytics perspective. In this capacity, you will use segmentation to deliver data driven insights and reporting to key partners. You will create executive presentations that clearly and concisely communicate key analytical findings to business leaders. You will assess potential strategies and conduct cost/benefit analysis. The focus of this role will be New-to-Canada clients as they embark on establishing financial relationships in this country. Knowledge and ability to conduct research on current immigration trends (from Immigration Canada and other external sources) for permanent residents and foreign workers who are coming to Canada and connecting opportunities to client acquisition and retention strategies will be important.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
Data Savvy: Contributes to the ongoing development and enhancement of analytics, business case and visual analytic tools that leverage industry best practices. Recommend improvements to overall analytical approach for the team through interaction with internal stakeholders and through industry research. Comfortable with the end to end analytical process from ETL (extract, transform, load) to synthesizing and presenting insights.
Understand Business Needs: Understand the business context behind a analytics need and manage scope and project timelines. Communicate analytical findings clearly to a non-technical audience/user. Have excellent organization skills to effectively manage multiple projects of varying complexity under strict timelines.
Relationship Management: Form strong working relationships with key partners across the Bank (Enterprise Analytics, Client Experience, Digital, Delivery and Operational Effectiveness), as well as, external data vendors.
Who you are
You can demonstrate experience. 5+ years’ experience in the banking sector (preferred) and strong skills in applied statistics and mathematics. SAS, SQL and Tableau knowledge is required. Modeling skill would be an asset. Comfortable working with Big Data and have experience with complex queries and Tableau dashboard building. You can tell an insightful story from data and deliver executive presentation decks.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
V alues matter to you . You bring your real self to work, and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 25th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Communication, Critical Thinking, Decision Making, Organizing
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.