Quest Diagnostics Admin, HRSC Support II - Tech (Tampa, FL) in Tampa, Florida

The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Technical Admin Support II for our Human Resource Service Center. This position supports Project Enterprise onboarding.

Schedule: Monday - Friday, 8am - 5pm

Service Center hours are Monday - Friday, 8am-8pm

Req: # 3780496


Basic Purpose:

Provide technical administrative support, reporting, and auditing and quality control activities in the HR Service Center, as directed by the HR Service Center Manager. Can perform all duties and responsibilities of an Administrative Support Specialist II, as well as those listed below:

Duties and Responsibilities: 1. Documents processes and information to expand the HRSC knowledgebase 2. Provides input and guidance to staff to ensure continuous improvement 3. Effectively communicates to peers, supervisors and employees to enable consistent and timely flow of information 4. Serves as primary contact for ongoing reporting support for HRSC and end users 5. Logs, tracks, resolves and reports system support issues to management 6. Creates system design proposals 7. Develops and designs more complex reporting based on business need; responsible for metrics requirements reporting and analysis 8. Respond to client requests by providing standardized and ad hoc reporting from various systems and databases 9. Respond to audit requests by providing reporting and data as requested, and participate in internal audit activities within the HRSC


Education Preferred:

  • AS/AA degree required

  • BA/BS degree preferred Work Experience:

  • Minimum 3 years of administrative support and/or reporting experience in human resources or call center environment


  • Advance proficiency in MS Excel

  • Advance proficiency in MS Access

  • Proficiency in other MS Office products (Word, Powerpoint)

  • Database development experience a plus

  • Proficiency with HRIS systems (PeopleSoft, Applicant Tracking, Business Objects) and with HR Reporting

  • Excellent organizational skills, detail orientation and demonstrated ability to work in a fast paced environment

  • Excellent customer service skills

  • Excellent interpersonal, verbal and written communication skills

  • Excellent attention to detail, problem solving, organization and prioritization skills

  • Ability to follow specific, detailed instructions, resolve routine problems and perform basic interpretation utilizing published information and tools

  • Ability to prioritize, problem solve and apply critical thinking skills

  • Ability to effectively interact with a diverse population at all levels within the organization

  • Ability to maintain composure in stressful situations

  • Ability to type a minimum of 45 words per minute while interacting with customers on the phone

  • Ability to read, write and speak the English language, communicating clearly and effectively with callers

  • Bilingual (English/Spanish) speaking and writing skills a plus

Key Competencies

  • Customer Focus

  • Interpersonal Savvy

  • Organizing

  • Priority Setting

  • Time Management

  • Written and Verbal Communication

How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please email or call 262-439-1939 for assistance or an accommodation.

Job Title: Admin, HRSC Support II - Tech (Tampa, FL)

Job ID: 3780496

Location: 10441 University Center Drive

Full/Part Time: Full-Time

Regular/Temporary: Regular

City: Tampa

State: FL