Veterans Affairs, Veterans Health Administration Medical Administrative Assistant (AOD) in Sheridan, Wyoming

Job Overview

Job Overview

Vacancy Identification Number (VIN) 1998582

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Medical Administrative Assistant – Administrative Officer of the Day (AOD) is organizationally under the direction of the Business Office – Member Services/Customer Service section. The AOD acts on behalf of the Medical Center in (non-policy) administrative matters, represents management in matters pertaining to the lawful retention of veterans in the VAHCS; maintains continuity of functions and provides full medical administrative support during other than administrative tour of duty to clinical and administrative medical center staff:, is responsible for achieving management objectives and supporting the decisions of management in carrying out duties; and provides technical guidance necessary to meet procedural, legal, and administrative requirements relating to the care and treatment of patients to achieve optimum use of available resources.

VA encourages persons with disabilities to apply.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.


The Medical Administrative Assistant – Administrative Officer of the Day (AOD) receives applications for medical benefits and determines eligibility for the benefit sought and is responsible for administrative processing for admission, treatment, discharges, travel requests, emergency transfer of patients, disposition of deceased patients, their funds and effects.The incumbent serves as an administrative and advisory resource. The successful candidate arranges emergency purchased care with the Medical Officer of the Day for care in non-VA. The incumbent is also responsible for the emergency call back of laboratory and Radiology personnel, at the direction of the Medical Officer of the Day, when their services are needed to facilitate effective patient care.The AOD works in close cooperation with Medical Officer of the Day (MOD) in ensuring business processes are met in the effective medical treatment of eligible veterans. The successful candidate advises the professional staff on Medical Center policy and eligibility matters. Relieves the professional staff of administrative matters that do not require their attention.Additionally, The AOD is assigned the following duties/responsibilities:

  • Facilitating emergency release of information from patient medical records to private facilities and ensuring compliance with established directives and protects the confidentiality of the patient's medical records to prevent adverse publicity of the Veterans Administration

  • Collects, assembles and prepares the computerized daily Gains and Losses report and completes the bed census.

  • Makes accurate distribution of daily activity reports.

  • Ensures all data entered into our automated data processing (ADP) system is accurate and ensures ADP security for own computer/computer system access.

  • Provides written reporting of all incidents involving beneficiaries, employees, as well as safety and other issues, which are of significant interest to the medical center.

  • Makes preliminary investigations on all issues, which may have an adverse impact on the medical center and reports identified problems to the appropriate source.

When rotating shift work schedule permits duty during administrative hours, the incumbent may be assigned as acting Supervisory Medical Administrative Specialist of the administrative Ambulatory Care section or provide support to the Community Based Outpatient Clinics. The AOD supports the section workload and works with other section chiefs/programs to gain a more thorough understanding of the administrative functions of the medical center. Serves as backup scheduling manager.

Other duties include the receipt of parcels delivered to the medical center, answering and coordinating all contacts received by the medical center during irregular hours, and serving as the resource person for contacts from staff, patients and visitors. The employee works in cooperation with the MOD on the acceptance and/or dispositions of cases and with the professional staff members, employees, local agencies, and the Medical Center facility in all matters not involving direct patient care. The employee maintains a professional manner in carrying out duties, as his/her activities are a direct reflection on the image of the medical center.

Work Schedule: The incumbent will be required an "other than administrative" tour of duty (rotating shifts including day/evening/overnight/weekends and holidays).

Position Description Title/PD#: Medical Admin Assistant (AOD) #903139/#10114A

Recruitment/Relocation Expenses have not been authorized for this position

Relocation Recruitment Incentives have not been authorized for this position

This position is in the bargaining unit

Supervisory Status


Promotion Potential


Travel Required
  • Not Required
Relocation Authorized
  • No
Who May Apply
This job is open to…

Status Candidates (Merit Promotion and VEOA Eligibles)

Questions? This job is open to 2 groups.

Job Requirements

Job Requirements
Key Requirements
  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.
  • Time in grade is required for current GS employees
  • Selective Service Registration is required for males born after 12/31/1959.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Specialized Experience :

Is defined as experience which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Medical Administrative Assistant, and that is typically in or related to the position of Medical Administrative Assistant. To be credible, specialized experience must have been equivalent to at least the next lower grade level.

EXAMPLES OF SPECIALIZED EXPERIENCE: Reviewing medical applications for a determination of benefits eligibility; Administrative processing of patients from admission to discharge, including but not limited to treatment, travel requests, emergency transfers, and dispositions of deceased patients; Responsible for the security of confidential patient medical information and the release thereof.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements:

The work is sedentary and is usually accomplished while the employee is comfortably seated at a desk or table. However, some walking and standing may occur in the course of a normal workday in connection with travel to, and attendance at, meetings and conferences away from the primary work site.

From time to time, light objects such as boxes, notebooks, and data processing reports are required to be carried about the work site. Lifting of moderately heavy objects is not normally required. No special physical effort or ability is required to perform the work.

Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements For a GS-07 position you must have served 52 weeks at the GS-06 level.

Security Clearance

Public Trust - Background Investigation

Additional Information

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Other Information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information on about CTAP eligibility is on OPM's Career Transition Resources website.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

"Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position."

This job opportunity announcement may be used to fill additional vacancies.

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 2017-08-11 to 2017-09-01

Salary: $36,611 to $52,893 / per year

Pay scale & grade: GS 06 - 07

Series: 0303 Miscellaneous Clerk And Assistant

Appointment type: Permanent

Work schedule: Full Time

Job announcement number: SS-17-KSR-1998582-BU

Control number: 476722200