Capital One Product Evangelist / Technical Product Marketing in New York, New York

11 West 19th Street (22008), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Product Evangelist / Technical Product Marketing

We may be a bank, but we think and operate like a tech company. A tech company that writes its own code, develops its own software, and builds its own products. A tech company that experiments and innovates with the latest technologies, engineers breakthrough customer experiences, and brings simplicity and humanity to banking.We began life in 1988 by harnessing the power of big data to create customized products that disrupted the credit card industry. Now we are doubling down on that big data strategy as we continue to grow and expand our Data Technology organization.

Are you a high performing product marketer working on some of the most important projects in your organization? Do you have experience building technical documentation for technology projects from scratch? Are you an organized and strategic storyteller who enjoys collaboration? You could be a perfect match for the Technical Product Marketing role in Capital One's Data Technology organization.

In this role, you will be responsible for nurturing and integrating with ongoing projects in the data analysis, scientist, and engineering community centered around production systems. You will work closely with Capital One's internal practice leaders, data analysts and scientists, and other internal product owners to bring compelling and easy to read documentation to the rest of the organization. The primary function of this role is information democratization internally and eventually externally. You will use your technical expertise to construct easy to read documentation and websites which highlight project deployments and advancements.

The ideal candidate will have demonstrated experience building interactive media for services like API layers and system design documentation. In addition, the candidate will have experience helping the design content with an eye on the overarching goal of the role. The candidate will also have demonstrated a track record of using technology and platforms in a creative way to publish and reach audiences across multiple channels.

What you will bring to the role:

  • Excellent communication skills including demonstrated success at various length copy-writing.

  • Demonstrated ability to develop empathy with users across multiple job families and disciplines

  • Strategic storytelling ability with demonstrated information integration and oral communication skills capable of influencing others.

  • Demonstrated ability to partner with cross-functional teams.

  • Demonstrated ability to work independently and apply strong judgement in the presence of ambiguity.

  • Quick learner: must be eager to independently learn about the latest technologies, solutions and platforms

  • Strategic thinker: Ability to collect, organize, and synthesize information to make a decision, recommendation, or present a POV

  • Adept at managing multiple tasks, meeting deadlines, and keeping multiple processes on track.

  • Proficient with Microsoft Office Suite, Confluence, GitHub, and other collaboration/documentation tools.

What you will do in the role:

  • Creating and executing the strategy for the Data Product central hub

  • Develop deep understanding of data product users and their needs and apply those needs to our marketing strategy

  • Planning and managing editorial and content calendars

  • Writing, editing, and submitting blog posts, newsletters, press releases, etc. to various organizations.

  • Working with our product and communication teams to implement and refine distribution strategies

  • Documenting various data engineering projects and producing internal facing project pages

  • Developing and refining content standards and governance (e.g., writing style guides, tone, etc.)

  • Driving the requirements for necessary documentation on projects and events in the data product ecosystem.

  • Ghostwrite for prominent members in the Capital One community.

Basic Qualifications:

  • Bachelors Degree or Military Experience.

  • At least 1 year of technical or scientific writing experience.

  • At least 1 year of project management experience.

  • At least 3 years of experience with technology projects.

  • At least 3 years of product marketing, product management, or brand management experience for a technology company.

Preferred Qualifications:

  • At least 1 year working with various database technologies

  • At least 2 years of experience with markup languages and frontend development like HTML and CSS in combination with programming languages such as Javascript.

  • At least 5 years of product marketing, product management, or brand management experience for a technology company

  • At least 5 years of professional publication experience including leadership positions.

  • Multiple writing or journalism awards.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.