TCC Software Solutions Service Provider Technician II in Indianapolis, Indiana
TCC Software Solutions knows that to grow a successful business, you have to build upon a strong foundation. TCC's leadership team is comprised of Executive and Practice Leaders that bring not only expansive knowledge and experience, but an inherent understanding of how to adapt, innovate and swiftly execute in an environment that offers enormous opportunity.
Desktop and server troubleshooting, customer service, documentation, prior Managed Services experience is a plus.
Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected
Ensures maximum issue resolutions in minimum time
Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user
Identify, research, and resolve complex technical problems
Creates and manages escalation procedures and ensures service levels are maintained
Document, track, and monitor problems to ensure resolution in a timely manner
Develops standards, policies, and procedures for the Help Desk
Maintains a solution data base of technical issues affecting end users
Manages the help desk system software and its database
Phone and remote support for incoming tickets
Communication with customers to coordinate scheduling of on-site support
Documenting problem resolutions
Device configuration for emergency replacements
Provide regular status updates including details on any delays or unforeseen problems with the upgrade process.
Responsible for providing hardware and software required for this work effort along with overseeing all work and approving any changes required for its success.
Associate's Degree or equivalent experience
1-3 years of experience in the field or related area
Medical, Dental, Vision Insurance
Company sponsored 401k
Paid Time Off