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Azadea Group Head Waiter in Al Reem Mall, United Arab Emirates

Head Waiter (

Job Number: HEA000021 )

Description

  • Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly

  • Supervise and serve food/beverages according to the brand’s set procedures and standards to ensure outstanding customer service

  • Take charge of customers’ bill payments and complaints and escalate complex issues to the Supervisor

  • Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager

  • Participate in achieving set targets for the brand shop

  • Participate in the restaurant’s opening / closing duties, including counting / recording tips whille ensuring the respect of the norms and internal standards

  • Prepare and send the daily order to the storekeeper to refill the needed items

  • Conduct, upon need, briefings for the assigned team members

Qualifications

  • Technical Degree in Food and Beverage or Hospitality Management

  • Minimum 3 years of experience in F&B operations / Café , out of which 1 year in a similar role

  • Fluency in English

  • Commercial Understanding: level 1

  • Communication Skills: level 2

  • Cultural Awareness: level 1

  • Customer Focus: level 1

  • Driving and Achieving results: level 2

  • Initiative: level 2

  • Teamwork: level 2

Organization : New Shanghai

Primary Location : United Arab Emirates-Al Reem Mall

Schedule : Full-time

Unposting Date : Ongoing

Req ID: HEA000021

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